Purchase Options & Cancellation Policy

We aim to process and ship orders as quickly as possible so your order can arrive without delay.

Order Changes & Cancellation Window

Orders may be changed or cancelled within 12 hours of purchase.
After this time, your order may already be processed or prepared for shipment and we may not be able to make changes.

To request a cancellation or change, please contact our support team as soon as possible using the contact details on our website.

Once an Order Has Been Processed

Once an order has been processed or shipped, we are unable to cancel the order. However, you may still be eligible for a return or refund in accordance with our Refund Policy.

Incorrect Shipping Details

Customers are responsible for ensuring that the shipping address provided at checkout is accurate and complete.

If an incorrect address is provided:

• please contact us within 12 hours

• we will do our best to update the address before shipment

We are not responsible for orders shipped to incorrectly provided addresses once the order has been processed.

Refused Deliveries

If a delivery is refused or returned due to incorrect address details or failure to collect the package, additional shipping fees may apply.

Support

If you have any questions regarding your order, please contact our support team and we will be happy to assist.

We are committed to providing a smooth and reliable shopping experience.